pk lack FAQ — Device, Live Casino and Account
The questions that come up most often while playing on pk lack — from device and app issues to deposit rules, live casino games and account login — are all answered together on this page.
For ages 21+
bKash and Nagad support
Bengali and English support
SSL encryption
Thousands of players enjoy slots, live casino and sports betting on pk lack every day. Whether new or experienced, members often have specific questions — how to use the site on mobile, the steps for depositing via bKash or Nagad, or what to do if you forget your password. This FAQ page covers 20 questions across four main topics.
pk lack VIP Programme or Responsible Gaming Guide — visit those pages to find out more. You can jump straight to your topic using the index below.
Table of Contents
Device and Technical Issues
Yes, the pk lack site is fully optimised for mobile browsers. Chrome, Firefox or Samsung Internet — it loads smoothly in any modern browser. The layout adjusts automatically to your screen size, so no extra setup is needed. For the best experience, use a Wi-Fi or 4G connection.
Both the pk lack Android APK and iOS app are available through official channels. Use the pk lack official source to get the app — do not download it from any third-party site, as those may not be safe. After installing the app, log in with your existing account and all your details and balance will carry over.
Yes, pk lack has an iOS version and it is available through official channels. iPhone and iPad users can also use the site through Safari and access all features without the app. Before installing the iOS app, make sure your device's iOS version is up to date.
pk lack works on Android smartphones and tablets, iPhones, iPads, and any desktop or laptop. An updated browser is all you need for the web version. Live casino streaming may be slower on older or low-RAM devices — in that case, slot games are a better choice.
On Android, open Chrome and go to pk lack, then tap the menu icon and select "Add to Home Screen". On iPhone, open Safari, tap the share icon and select "Add to Home Screen". This creates an app-like shortcut that takes you straight to the site without typing the URL in a browser.
First check your internet connection. Then clear your browser's cache and cookies and refresh the page. If the problem continues, try a different browser. If a specific game keeps freezing, close it and reopen it. If the issue does not go away, contact pk lack's 24/7 live chat — the support team will resolve it quickly.
Live Casino
Yes, pk lack's live casino is fully supported on mobile. Live tables from major studios including Evolution, Pragmatic Play Live and Ezugi stream smoothly on mobile. Use at least a 4G or strong Wi-Fi connection for the best experience, as live video streaming uses more data.
Teen Patti is a three-card game where the dealer gives each player three cards. The goal is to have a stronger hand than the dealer. Hand rankings: three of a kind > straight flush > flush > straight > pair > high card. JILI's Teen Patti Joker and Teen Patti 20-20 are available on pk lack.
A roulette wheel has numbers from 0 to 36. You can bet on a specific number, red or black, odd or even, or a group of numbers. A straight-up bet on a single number pays the most. The dealer gives time to place bets before spinning the ball. Evolution and Pragmatic Play Live roulette tables are available on pk lack.
Baccarat is essentially very simple — you choose one of three bets: Player wins, Banker wins, or Tie. Card values are counted on a base of 10 (so 10s and face cards = 0). The side whose points are closest to 9 wins. Banker bets carry a small commission but are statistically a slight favourite. Beginners can easily get started at the live baccarat tables on pk lack.
Andar Bahar is a traditional card game from the Indian subcontinent. The dealer places one card in the middle — this is the "joker card". Cards are then dealt alternately to the Andar (left) and Bahar (right) piles. Whichever side gets a card matching the joker card's value first wins. You simply bet on either Andar or Bahar. Ezugi's Andar Bahar is available on pk lack.
The pk lack site runs entirely in Bengali and customer support is available in Bengali. Live casino dealers generally speak English or their own language — this depends on the studio. However, the game interface, rules and pk lack's support are all available in Bengali, so language is rarely a barrier.
Deposit Questions
The minimum deposit on pk lack is ৳100 — this applies to all payment methods. Whether you use bKash, Nagad, Rocket or bank transfer, you can start from ৳100. You can begin with a small budget and build experience over time. Keep in mind that slot games and live tables have their own minimum bet amounts.
Your bKash account and PIN are all you need. Go to the cashier section of pk lack, select bKash, enter the amount and follow the instructions to complete the bKash payment. Your balance will be credited after a successful payment. Using your registered bKash number for deposits is the safer option.
pk lack does not charge any fee for processing deposits. However, your mobile banking service or bank may apply transaction charges according to their own policies — this is outside pk lack's control. Before depositing, check the charge details for your bKash, Nagad or Rocket account.
Yes, the steps for depositing on pk lack via Nagad are almost the same. Go to the cashier, select Nagad, enter the amount and make the payment using the Nagad app or USSD code. You can start from a minimum of ৳100. Besides Nagad, you can also deposit via bKash, Rocket and bank transfer.
The minimum withdrawal amount on pk lack is ৳1,000. Withdrawals are generally completed within 5 to 30 minutes. You can withdraw via bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). Completing account verification before withdrawing speeds up the process.
Yes, pk lack offers a 150% bonus on the first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 adds a ৳1,500 bonus, giving a total balance of ৳2,500 — however, to withdraw the bonus funds, you must complete a 25x wagering requirement (৳1,500 × 25 = ৳37,500). Read the terms and conditions for full details.
Account and Login
The most common reason is entering the wrong username or password. If Caps Lock is on, the password will not match. A build-up of browser cache can also cause issues — clear the cache and try again. If your account has been temporarily suspended for any reason, contact pk lack support. The pk lack Login page has detailed guidance.
When logging in from a new device, pk lack may ask for an OTP verification for security — this is sent to your registered mobile number. Confirm with the OTP and the login will be completed. There may then be an option to save that device as a recognised device, making it easier to log in next time.
On the pk lack login page, click the "Forgot password?" link. Enter your registered email or mobile number and follow the reset link or OTP to set a new password. The new password should be at least 8 characters long, and mixing in numbers and special characters is safer. If you do not receive the reset email, check your spam folder.
The registration process takes just a few minutes. Fill in the form with your name, email or mobile number and password, then verify your number with an OTP — your account will be ready. Please note that you must be at least 21 years old to open an account on pk lack.
No, under pk lack's policy only one account per person is permitted. Opening multiple accounts is against the rules and risks both accounts being closed. If you cannot access your existing account, reset it or contact support — there is no need to open a new account.
After logging in, you can change your email, mobile number and password from the account settings section. For security reasons, some changes may require OTP verification. If you need to change important details such as your name or date of birth, contact the pk lack support team.
Have more questions? Get help directly
If you did not find the answer to your question in this FAQ, the pk lack support team is always ready to help. Assistance is available in Bengali and English 24 hours a day, seven days a week.
24/7 Live Chat Support
Email Support
To contact us by email:
[email protected]Live chat is available at the bottom of any page on the site. Do not forget to read the Responsible Gaming Guide — responsible enjoyment is our goal.