pk lack Privacy Policy
The security of your personal information is our top priority. Read this policy to learn how we collect, use and protect your data.
Welcome to the pk lack platform. This privacy policy explains what information is collected when you visit our website, create an account or use our services, and how that information is managed. This policy, together with our Terms and Conditions, governs the relationship between you and us.
Table of Contents
1. Definitions and Scope
In this privacy policy, "pk lack", "we" and "our" refer to the website https://pk-lack.cam and all services under it. "You" and "user" refer to any person who visits, registers on or uses any service on our website.
This policy applies to all digital services of pk lack — including the website, mobile applications and services provided through any channel. By continuing to use our platform, you are considered to have accepted the terms of this policy.
This policy has been prepared in line with the relevant legal framework applicable in Bangladesh and fully describes the standards we follow in managing users' personal information.
2. What Information Is Collected
pk lack collects various types of information, described by category below:
2.1 Identity Information
Information you provide at the time of account registration includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Username and password chosen by the user
2.2 Financial Information
We collect payment-related information in order to process deposits and withdrawals. Transactions on our platform can be made via bKash, Nagad, Rocket and bank transfer. Mobile numbers or bank account details for these methods are stored solely to process each transaction.
2.3 Transaction and Gaming Information
We retain details of every deposit, withdrawal, bet and game session carried out on your account. This information helps us implement responsible gaming policies and resolve disputes.
2.4 Technical Information
When you visit our website, certain technical information is recorded automatically:
- IP address and device identifier
- Browser type and version
- Operating system
- Log of pages visited and duration
- Referrer URL (where you came from)
3. How Information Is Collected
pk lack collects information in the following ways:
3.1 Directly from You
Information you provide yourself through registration forms, identity verification processes, deposit or withdrawal requests, and when receiving support via live chat or email.
3.2 Automatically
Technical information is collected automatically through cookies, web beacons and server logs when your device accesses the website.
3.3 Through Third Parties
We may receive necessary confirmation information from payment processors and identity verification service providers. This information is used solely to ensure the security of your account.
4. Purpose of Using Information
The information collected is used for the following purposes:
- Account management: Creating, verifying and securing your account.
- Service delivery: Carrying out all activities related to betting, gaming, deposits, withdrawals and bonuses.
- Customer support: Resolving issues through 24/7 live chat and email.
- Security: Monitoring required to prevent fraud, unauthorised access and money laundering.
- Service improvement: Reviewing user experience to raise the standard of the platform.
- Promotional communications: Sending messages about bonuses and offers based on your consent.
- Legal compliance: Keeping records required under applicable law.
Your gaming behaviour is monitored as part of our Responsible Gaming programme, so that signs of problem gambling can be identified at an early stage.
5. Sharing Information with Third Parties
pk lack does not sell, rent or transfer your personal information to any third party for payment. However, limited sharing may occur in the following situations:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket and banks), identity verification services and technology infrastructure providers receive only the information necessary to provide their specific service. These partners are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
Disclosure of information may be required by court order, a lawful request from an investigating authority or the requirements of applicable law. In such situations we provide only the minimum information necessary.
5.3 Business Changes
User information may be transferred in the event of a business merger, acquisition or any change of ownership. In such cases the new authority will also be bound to comply with this privacy policy.
6. Cookies and Tracking Technology
The pk lack website uses cookies and similar technologies. Cookies are small text files stored on your device that help our website remember your preferences and improve its services.
6.1 Essential Cookies
These cookies are necessary to maintain login sessions, keep security features active and ensure core functionality. They cannot be disabled.
6.2 Functional Cookies
These store your language preferences, display settings and information from previous sessions to make visits easier.
6.3 Analytical Cookies
These are used to analyse which parts of the website are used most in order to improve the quality of the service. Data collected from these cookies is statistical and is not used to identify any individual.
You can control most cookies by changing your browser settings. However, disabling some cookies may mean certain features of the website are unavailable.
7. Data Retention and Security
pk lack uses industry-standard technology to keep your information secure:
- SSL Encryption: All data transmitted between the website and the server is encrypted using SSL technology.
- Password Hashing: Your password is never stored directly — it is kept as a one-way cryptographic hash.
- Access Controls: Only authorised staff have access to the information they need.
- Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
- Backup and Recovery: Encrypted backups are maintained to reduce the risk of data loss.
7.1 Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period as required by law. After that period, information is securely deleted.
Transmitting information over the internet is not entirely without risk — however, we ensure the highest technical and administrative measures. If a security breach occurs, we will notify affected users as quickly as possible.
8. Your Rights
As a user of the pk lack platform, you have the following rights regarding your own information:
8.1 Right to Access
You may request to know what information we hold about you. Upon submission of verifiable identity, we will provide the information within a set period.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. You also have the option to update some information yourself in your account profile.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or the need to resolve disputes.
8.4 Right to Object to Processing
You may opt out at any time from your information being used for marketing communications. This preference can be changed through account settings or via the support team.
To exercise these rights or to learn more, visit the Frequently Asked Questions page or contact the support team.
9. Protection of Minors
All services of pk lack are for persons aged 21 or over only. No one under the age of 21 may use our platform.
Age is verified at registration and may be confirmed through an identity document if required. If an account belonging to a minor is identified, that account will be closed immediately and all information will be deleted.
If you are aware that a minor is using our platform, please inform our support team immediately.
10. Policy Changes
pk lack reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will inform you in the following ways:
- By updating the "Last updated" date at the top of this page
- By sending a notification to your registered email address
- By displaying a notification when you log in to the platform
If you continue to use our platform after changes have been made, you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
11. Contact
If you have any questions, comments or requests about this privacy policy, please contact our support team:
- Live Chat: Available 7 days a week, 24 hours a day
- Email: [email protected]
- Language: Support is available in both Bengali and English
We generally try to respond as quickly as possible after receiving your message. For formal data-related requests, identity verification will be required.
To find out more about pk lack, visit our About Us page.